Skip to Navigation | Skip to Content
Order Fulfillment Council

Case Studies

Download Adobe Acrobat Reader All of the case studies are in PDF format. They require the Adobe Acrobat Reader, which is available free from Adobe.

Search Case Studies

(Select Member Company)

 
Hospital Supply Distributor Increases Throughput by 500% A health center in Vancouver teamed up with a general hospital in Richmond to consolidate their separate medical supply warehouses. Consolidating inventory, the health care facilities have increased their bulk buying power and reduced overall storage space and manpower.
 
Warehouse Management helps food distributor bring distribution in-house to improve inventory integrity and customer service A leading food distributor found their third party providers did not supply the level of inventory accuracy and control for feeding their two campus production facilities while providing desired customer service levels. As a result, they decided to build a new temperature-controlled distribution facility on their campus, and bring distribution in-house. There was no increase in administrative personnel required to install the new WMS system and inventory accuracy rose to 99.2 percent. In addition, the solution provider worked with Quantum Foods to improve the efficiency of selection operations and scanning of outbound pallets.
 
Warehouse Management enables forest products provider to manage higher volumes more efficiently with real-time visibility Winning more business posed certain IT challenges - the forest products provider's warehouse and distribution systems lacked the flexibility and visibility needed to successfully meet the requirements of various new customers. Together, SCA Transforest and the solution provider developed a system template that would cover the complexity of each of the terminals and could be applied for each implementation, thus ensuring the system could be rolled out to new sites in a quick and cost effective manner.
 
VALVE MANUFACTURER USES VLMs TO ELIMINATE BRICK AND MORTAR EXPANSION A valve manufacturer was faced with the need to consolidate two facilities into one, including inventory used in operations. “Why don’t we take advantage of unused overhead space by shifting parts inventory for both existing and transferred manufacturing operations into the plant’s vertical cube at points-of-use on the shop floor? That was the question we asked ourselves,” said the Project Team Leader. The company’s solution was to install 19 Vertical Lift Modules (VLMs) to serve assembly operations on the shop floor.
 
PARTS DISTRIBUTION CENTER USES HORIZONTAL CAROUSELS TO INCREASE THROUGHPUT BY 344% A significant growth in sales presented a Canadian parts distributor with a challenge: an increase in orders meant they needed to process orders faster. To answer their customers’ demands and provide faster delivery they installed eight horizontal carousels in their 96,000 square foot warehouse. This allowed them to achieve an increase of 33% in the lines picked per day.
 
Order Fulfillment System Supports New Retail Operations A major outdoor apparel and equipment retailer was expanding beyond catalog sales and planned to operate as many as 70 regional retail and factory stores by the year 2012. As a result, an automated order fulfillment system was designed and integrated to support its retail business.
 
Early Learning Company Improves Customer Service and Inventory Accuracy with Best-of-Breed Warehouse Management System Early learning company customers range in size from large schools with sophisticated DCs to smaller schools, daycare facilities and individual parents. To meet a variety of customer needs, they required a flexible system that would allow them to automate processes, gain efficiencies and improve accuracy.
 
Store Order Fulfillment System Helps Intimate Apparel Company Manage Growth As part of an effort to manage the company’s growth and improve efficiency, an international intimate apparel company implemented a new state-of-the-art material handling system for its distribution center.
 
LEADING RETAIL DISTRIBUTION CENTER GETS RE-VAMPED WITH THREE VLMs One of the world’s leading Retail Perfume Distribution Centers, located in New Jersey, needed a new approach to their overall process once they decided to consolidate all distribution into their existing facility. Through their brands the company designs, produces and distributes high-quality personal luxury goods, they also directly operate stores in the major markets throughout the world.
 
New, Fully Integrated Put to Light and Shipping System Solution gives Music & Video Distributor Added Speed, Capacity and Visibility How can you improve productivity in an order fulfillment operation that is already utilizing an automated order sortation methodology? This was the challenge facing a leading specialty retailer of entertainment software, music, home video and video games with nearly 1,000 locations throughout the United States. The company’s eCommerce distribution center in Carson, CA was being pushed beyond capacity by a big influx of internet orders.
 
Fashion Accessories Retailer Reduces Shortage Allowances for Major Retail Customers Through Using Pick to Light Solution An international designer, manufacturer and distributor of fashion accessories was fulfilling its strategic plan to become a top supplier of belts, wallets, handbags and other products to major retail customers. Largely through acquisitions the supplier’s successful growth plan presented their distribution operations with increased order volume and a unique challenge on how to meet it. What solution would enable increased throughput of their national brand name and proprietary label products to customers without physical expansion of their current distribution center?
 
Pack to Light Solution Supports Fast Flow-Through Store Order Fulfillment for Close-Out Merchandise Retailer A dynamic retail chain specializing in selling deeply discounted, closeout home accessories and gifts faced some unique order fulfillment challenges in supplying their nearly 800 stores across the United States.
 
Catalog Distributor Meets Rising Volumes and Improves Customer Service with a new Pick to Light and Container Routing System. Rapid growth presented a cataloger of paper products, gifts and home decorating items with a major challenge. How could they process more orders than ever before, and do it with higher levels of speed, accuracy and cost efficiency to provide their customers with the best service possible?
 
Pick to Light Solution Saves Direct Selling Company $1.5 Million in Labor Since its founding in 1992, a direct selling / e-commerce business had been using a paper order picking methodology. By 2000 their product range expanded to over 1,500 SKUs, including vitamins, cosmetics, cleaning supplies and automotive products. The company distributors had also grown to over 100,000 worldwide, and most of them had started using the direct seller’s website to place orders expecting faster order processing.
 
Automotive Service Department Speeds Turn Around Time in Parts Department with Automated Vertical Carousels Filling orders in the automotive service department requires maximization of overhead space, quick access to parts, and simplified overall inventory management. When one of the largest Ford dealerships in America was building a new facility, they replaced the current order process, added three vertical carousels, and implemented new inventory management software to save floor space and improving their customer service.
 
Publishing Company Uses Automated Carousel Pick and Return System to Reduce Labor By 66% Overwhelmed with an expanding number of orders, a continuous flow of distributing and restocking activity and a need for an expansion, a Kansas City publisher installed a horizontal carousel system to solve the problems. By combining all sales and returns into this high throughput system, the publishing company’s productivity has increased by 30% and reduced labor by 66%.
 
Vertical Carousel System Provides an 80% Productivity Increase for Automotive Dealership An Arizona Jaguar-Porsche-Audi automotive dealership found it difficult to support the growth without expanding the parts storage facility. Aiming to reduce picking time and improve picking order efficiency, the dealership replaced their existing process with a vertical carousel system that uses pick lights and inventory management software. The solution saved over 1000 square feet and increased productivity to 80%.
 
Optimized Material Handling System Paves the way for Future Growth In order to prepare for future growth, a major player in the specialty coffee industry decided it was time for a change. Originally, their 65,000 sq. ft. facility handled roasting, packaging, warehousing, and distribution. However, in order to grow the business and expand their packaging operations, it was necessary to consolidate their warehousing and distribution operations and move them into a new building.
 
Pick to Light Provides Flexibility to Respond to Customer's Changing Needs A distributor of fundraising products to schools, associations, and non-profit groups was experiencing new growth due to consolidation in the industry. Because of their strong industry position, catalog selections had grown from 20 to 230 items in recent years, and they were not only filling their own orders, but had also become a fulfillment center for other fundraising companies.
 
Flexible Pick to Light System Supports Growth of Major Supplier of Fragrances and Beauty Products In 2001, a major supplier of fragrances and beauty products was acquired. Not only did the merger bring together several disparate distribution systems, but the company was expecting serious growth within the next few years. Three distribution centers were consolidated into one facility that now needed to serve seven times as many stores and regional warehouses. The new pick to light system allows the company to handle the increased demands at the facility, supports the changing demographics of the company’s orders and supports store ready orders generated by point-of-sale data.